Shout Out!!!

OK, so this term may be totally old and not cool, but really I don't care. I really need to give props (ha ha) to the Crate & Barrel outlet store in Newsbury, New Jersey...especially Nancy. Here's the scoop: my mom and I were at the store here in Scottsdale registering for even more wedding gifts. I had an Amex gift card burning a hole in my pocket and I saw some really funky bedding that I remembered Alex loved. So, I went over to scan it and found out that it was on clearance, but here's the catch: all they had was my size duvet (hooray) and ONE standard sham. I bought them anyway because I know he loved them and for some reason, I love buying bedding. I thought I could make it work and I already had some great silk shams that I could spice it up with. I got home that night and was super excited to make my new bed. I put on the duvet and the one sham and made the bed (perfectly, of course). Something was just not right, it felt unbalanced. Again, I do not have to match everything, but I really couldn't make the one sham work, it was just weird. I called as many C&B stores as I possibly could and almost completely gave up when I saw the CONTACT US link on their website. I put in a desperate plea for them to help me find one more Andrea Paisley Standard Sham so I could complete my bed. Not even 12 hours later, I had a call and an email from C&B customer service saying that they found me a sham at the outlet store in New Jersey. I was so crazy excited I called right away, spoke with Nancy and begged her to just take my credit card and send it to me. A few days later, I got a package, threw on my new sham and breathed a huge sigh of relief. Balanced had been restored in the Wells/Ross house and all was well. The universe was happy again and I had a reason to live (I exaggerate of course). Just yesterday, I also got a thank you card from Nancy, the very benevolent sales associate at C&B New Jersey thanking me for my purchase. I come from a customer service background and I can really say that this is going above and beyond. Way to go Crate & Barrel, it is now even further confirmed that I will be a customer for life!!! Our bed looks beautiful and romantic and colorful and I could not be happi